Last updated: 9 October 2026
This policy applies to orders placed with AT AUTO & SPARES LTD, trading as AT Auto Parts, registered in England and Wales under company number 17176482. Registered office: Unit 1 Main Road, Tydd Gote, Wisbech, United Kingdom, PE13 5QD. It does not affect your legal rights.
Changed your mind? 30-day returns
You can return most items within 30 days of delivery for a refund, as long as they are unused, not fitted and in their original packaging.
If you are a consumer, you also have a legal right to cancel your order within 14 days of the day you receive the goods, without giving a reason, under the Consumer Contracts Regulations 2013. Our 30-day period is in addition to that right.
How to return an item
- Email info@atautoparts.co.uk with your order number and the item you want to return. You can also call us on 07429827113.
- We will reply with the return address and instructions.
- Send the item back within 14 days of telling us you want to return it. Please pack it securely and keep proof of postage.
You do not have to use it, but you can use this model cancellation form if you wish: “To AT AUTO & SPARES LTD, info@atautoparts.co.uk: I hereby give notice that I cancel my contract of sale of the following goods [list items], ordered on [date] / received on [date]. Name, address, signature (if on paper) and date.”
Refunds
We will refund you within 14 days of receiving the item back, or of you showing us proof that you sent it, whichever is sooner. We aim to process refunds within 7 working days. Refunds go back to the payment method you used.
If you cancel within the 14-day legal period, we will also refund the standard delivery charge you paid. You pay the cost of sending the item back unless it is faulty or we sent you the wrong item. If an item comes back fitted, used or damaged beyond what was needed to inspect it, we may reduce your refund to reflect its lower value.
Items we cannot accept back
Parts made or ordered specially to your specification cannot be returned for a change of mind. This does not affect your rights if an item is faulty.
Faulty or incorrect items
If an item arrives faulty, damaged or not as described, or we sent the wrong part, contact us as soon as you can. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, or in some cases a refund. We will cover the cost of returning faulty or incorrect items.
Exchanges
If you would like a different part instead, tell us when you contact us and we will arrange an exchange where the item is available.
Business customers
The 14-day legal cancellation right applies to consumers only. If you buy as a business, our 30-day returns policy above still applies.